Benjamin Franklin Plumbing

Keresa Richardson, CEO, Benjamin Franklin Plumbing

Keresa Richardson

CEO, Benjamin Franklin Plumbing

Benjamin Franklin Plumbing is a full-service, family owned and operated, plumbing company. It offers customers on-time plumbing services, replacements and repairs done right the first time with courtesy, convenience, cleanliness, competence and character. It has highly skilled plumbers who are expertly trained and experienced to exceed expectations.

Business address: N/A (serves North Texas)

Year opened: 2000

Number of employees: 85

What does your business offer that is unique compared to similar businesses?

At Benjamin Franklin Plumbing,your complete satisfaction with both our service and our plumbers is 100 percent guaranteed. Our on-time guarantee is one of the best in the country and is backed by highly skilled, expertly trained plumbers. If there’s any delay, it’s you we pay. If not on time, we pay you $5 per each minute we’re late ($300 minimum).

What is the most important part of your job on a daily basis?

Our relationship with customers is one of the most important aspects of Benjamin Franklin Plumbing’s commitment to great service. The entire team understands the importance of being upfront with all customers, and for customers to be 100 percent satisfied. Our customers are of all backgrounds and in many different financial situations, so we give our customers options so that they can choose what is best for them. We also have a bar-none guarantee and top-notch warranties.

What are your keys to success?

We deliver quality service and exceed the customers’ expectations. All of our plumbers are licensed and insured, drug tested and background checked. Safety and security for our customers is our highest priority. Only one in 33 applicants gets to wear our uniform. Our rigorous company standards produce punctual, skilled, clean, courteous and drug-free plumbers. We schedule all appointments the same day when possible, and weekend appointments are available at no additional cost.  Every home is piped differently so we require our licensed plumbers to see the problem in person before we will give an accurate price quote for service.  Straightforward pricing by the job, not by the hour, is used and 100 percent satisfaction is guaranteed for every customer every time. 

What surprises you most about your job?

I am surprised that most homeowners don’t realize how important it is to use only licensed and insured contractors for repairs around their home. If a plumber is not licensed and insured, then all damages caused in your home become your problem and your financial responsibility. Also, if a plumber is injured while making a repair on your property, you may be liable for the cost associated with their injury. At Ben Franklin Plumbing, we can assure you these problems are not your concern. In addition, our repairs are guaranteed. The majority of our repairs is backed by our two-year parts and labor warranty. If a repair fails in the first two years, we will repair it again absolutely free.

Tell us something people wouldn’t know about your company.

We’ll be there when you need us, 24 hours a day, seven days a week, because we understand emergencies don’t come at convenient times. Another one of our high-quality business services is our Ben Franklin Society, which is a plumbing maintenance membership service club and plumbing security for your home. Now for only pennies a day, you can help prevent costly and annoying plumbing problems. The membership includes one professional safety inspection, leak check and water heater tune-up for your plumbing system annually. You benefit in three ways: saving money, breakdown-free guarantee and premier client rewards.

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