Branch Manager, Gullivers Travel
Gullivers Travel is a full-service travel agency. As a member of the American Express Travel Network, Gullivers represents leading tour companies and the world's top cruise lines, and offers individual travel planning, foreign exchange services and online services through gullivers.com, as well as corporate travel via gtonlineplus.com.
Business address: 9191 Kyser Way, #501, Frisco
2800 S. Hulen, #110, Fort Worth
Year opened: Fort Worth, 1994; Frisco, 2013
Number of employees: 15 in Fort Worth; 2 in Frisco
Contact: Frisco – 469-362-7766; Fort Worth – 800-796-7766 or 817-924-7766
What does your business offer that is unique compared to similar businesses?
Gullivers Travel agents are experienced and well-traveled. As travel specialists, we know the destinations and products that we represent. Owners Susie and Harvey Boysen have visited more than 100 countries and have traveled on more than 30 cruise lines. Most agents have been with the agency for more than 10 years, and two agents will celebrate 20th anniversaries this year.
What is the most important part of your job on a daily basis?
The most important part of my job as a personal travel counselor is to listen carefully to our customers to learn what type of experience they are seeking and then find the product that best matches what they want. Making their dream come true is my job.
What are your keys to success?
With more than 50 years of combined travel experience in our local office, we are able to offer our clients first-hand knowledge of many worldwide destinations, along with personal service that helps our clients get the best value and make the most of their vacations.
What surprises you most about your job?
It’s a continual learning experience. By assisting our clients in planning great memories and exciting experiences, we are able to help make dreams come true for them. The satisfaction that we receive from this never ceases to amaze me.
Tell us something most people wouldn’t know about your company.
Gullivers Travel was recently recognized with the Representative Excellence Award by American Express Travel for the fifth consecutive year. Recognizing the top 25 performing agencies in the network, Gullivers Travel is one of only three travel agencies in Texas to receive the award this year.