Owner, Warp 9 Computers
Warp 9 Computers offers computer repair, system cleanup, network support, training, security, HIPPAA/High Tech and PCI/DSS compliance. They sell computers from refurbished to new, depending upon the customer’s requirements, and running cables as needed.
Business address: 1515 S. McDonald St., McKinney
Year opened: 2014
Number of employees: 3
What does your business offer that is unique compared to similar businesses?
Complete computer/IT support from break-fix to service, sales and insuring compliance for your home/business/office. Plus, I have been in the industry since 1972.
What is the most important part of your job on a daily basis?
Customer service and having the customer truly understanding what is wrong and what we did to correct the problem.
What are your keys to success?
Listening to the customer and understanding what they need, and helping accomplish what is needed without overselling to make money.
What surprises you most about your job?
How people are taken advantage of by other salespersons selling more than what is required.
Tell us something most people wouldn’t know about your company.
We sell new computers and parts even though we do not stock those items. We are connected to several different suppliers through which we are able to get better products than the normal retailer.