As a result of storms from Sunday evening, multiple Coppell ISD families were without power and internet on Monday morning, the first day of school.
They weren’t the only ones.
On Monday, the district sent a message to families stating that many teachers were also experiencing power and internet outages and that some schools and buildings were without phone and internet services.
“We want to assure you that we know this will impact our students' engagement with learning today, the first day of school,” the district message stated. “Our teachers are aware of the situation and will work with those affected by these issues. We know this is a frustrating situation, especially on the first day of school.”
Three Coppell ISD elementary schools, Cottonwood Creek, Town Center and Wilson, as well as the district’s administration building, had internet and phone outages.
“Though many of our students may not be able to login this morning, we do hope that at some point, as these power and internet issues are resolved, they will be able to login to engage with their teachers today,” the message stated.
Communications Director Amanda Simpson said most families with internet outages had their internet restored by early afternoon and were able to engage with the district.
“While we had some small hiccups, the power and phone outages at our campuses were back up by late morning,” she said.
Simpson said the district also shared information that day with families about having buses with internet access and having free available Hot Spots.
The district noted that Monday’s event may be the first of multiple “unexpected situations” that the school year may yield.
“By working together with patience, grace and understanding, we can tackle whatever comes to work to educate our children,” the message stated.
The Monday outages are not the first technology issues to hit the district in the first week of school. On Thursday, the CISD technology team released a message stating that the district’s technology help desk support website had been flagged for phishing by Google Safe Browsing.
“We have reported the issue to Google and are working to get it resolved quickly,” the Thursday message stated.
The Thursday message also mentioned an increase in the number of Help Desk tickets during the start of school. The message stated that the team was prioritizing password and login issues so that students could engage in distance learning.
“With the current back-to-school increase in volume of tickets, response times may take three to five business days,” the message stated.
Coppell ISD began school Monday in a virtual setting. In-person learning is set to begin Sept. 8.
“While a different experience, the first week of school at Coppell ISD went relatively well,” Simpson said. “Though there were some hiccups, our teachers were able to focus on engaging students in learning while developing authentic relationships. This will help us be successful in doing what we do best, which is educating children, especially during these unprecedented times. We are stronger, together, and this week proved that.”