Five on Three: Candlewood Suites Plano East Richardson

Donna Mincy White

Director of Sales, Candlewood Suites Plano East Richardson

Candlewood Suites Plano East Richardson features 92 extended stay guest rooms. The hotel is an extended stay hotel centrally in an affluent suburb in northern Dallas. Plano boasts a quaint downtown with brick-lined streets with boutiques and one-of-a-kind eateries.  Candlewood Suites Plano East Richardson is convenient to Plano, Dallas, Richardson, Garland and Murphy. 

Address:   2401 E George Bush Hwy Plano, TX  

Phone: 214-474-2770


Year opened:  Summer of 2009

Number of employees:  21

What does your business offer that is unique, compared to similar businesses?

Our Signature Amenities

For a comfortable extended stay trip, our hotel in Plano, TX is the perfect choice. Each of our suites boasts convenient amenities like free Wi-Fi access, a 32-inch flat screen TV with a DVD player and a full kitchen.  Stay Connected with: •Wireless Internet Available in Rooms, Suites, Business Center and Public Areas.  •Standard Wireless Internet service is free for all members.  Business Services:  •On-Site Business Center open 24 hours a day.  •Business Services are available  •FedEx Office  •Copying  •Office supplies available  • Printer  Housekeeping and Laundry Services  •Dry Cleaning Pickup/Laundry  •Same-Day Dry Cleaning •On-site Guest Self-Laundry Facilities with 3 complimentary washers and 4 dryers  •Laundry Hours Of Operation: 12:00 AM to 11:59 PM  •Weekly Housekeeping  •Housekeeping Full Service  •Housekeeping is provided on stays 7 days or longer once a week.  Complimentary fitness center open 24 Hours. The facility consists of two treadmills, One Elliptical, One Reclining Bike and a Universal Weight Machine.  Also Enjoy  •We have several breakfast items available for purchase in the Candlewood Cupboard, such as pastries, juice, hot pockets, as well as cook in your rooms, items such as pizzas, frozen dinners, sandwich meat etc. and Coke products along with juices, milks and power drinks 

What is the most important part of your job on a daily basis?

Our Vision is to be a highly respected hospitality management company through exceptional leadership and sustained, controlled growth.  Our mission is to provide our guest with the best experience possible, maintain excellent guest satisfaction and loyalty, consistently receive outstanding quality assurance rankings, and manage our hotels profitably and responsibly for our customers, the owners.

What are your keys to success?

B&T Hospitality Management Culture:  We are guided by the following values.  They describe our company as we want it to be. We want our decisions and actions to demonstrate these values.  We believe that putting our values into practice creates long-term benefits for guest, shareholders, suppliers and the communities we serve.

We take responsibility for QUALITY.... Our hotels and the service we provide our guest will consistently be ranked as "Outstanding" in terms of value received for dollars paid. We will deliver excellence, strive for continuous improvement and respond vigorously to change.  Each of us is responsible for the quality of whatever we do.

We deliver GUEST SATISFACTION ... We are dedicated to satisfying our guest. We believe in respecting our guest, listening to their request and understanding their expectation.  We strive to exceed their expectations in affordability, comfort and quality.

We act with INTEGRITY in all we do ... Above all; we hold honesty and integrity as our guiding principles.  We are each personally accountable for the highest standards of behavior, including honesty and fairness in all aspects of our work.  We fulfill our commitments as responsible citizens and employees.  We will consistently treat guest and company resources with the respect they deserve.

What surprises you most about your job?

How much I love working here at Candlewood Suites Plano East Richardson our staff is truly a team.  I am able to learn more every day of what a wonderful community Plano is.  The support the Chamber members give each other is amazing.  I have even been welcomed with open arms at Visit Plano who really cares about their hotels.

Tell us something most people wouldn't know about your company

In 2014 Candlewood Suites Plano East Richardson won the Best of the Best Award.  Our fully equipped kitchens come with a full size refrigerator with an ice maker in the freezer, a microwave, dishwasher, utensils including pots, pans and a toaster along with two stove eye burners.  We even have a gazebo out back with two outdoor grills that we supply the propane for.  We have a lending locker with extra kitchen items you can sign out complimentary like a blender, crock pot, conventional oven and much more including board games and office supplies.  Behind the front desk we have DVD’s and books you can also sign out for your enjoyment.   Our slogan is … So many ways to feel at home.

To be featured in Five on Three, contact Joshua Baethge at, or Haley Rogers at, or visit

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