JONATHAN NELSON AND TONY NGUYEN,
Owners, Home Helpers & Direct Link of Rockwall
Home Helpers specializes in comprehensive home care for seniors, new mothers and individuals needing recuperative and continuing assistance. Direct Link is its proprietary line of 24/7 medical alert systems, including a fall sensor, automated medication dispenser and vital signs monitoring units.
Business address: 8301 Lakeview Parkway, Suites 111-193, Rowlett
Year opened: Our business is newly opened since October 2014. Home Helpers Corporate has established since 1997.
Total number of employees: 4
What does your business offer that is unique compared to similar businesses?
Our business offers no minimum hours. We provide in-home consultation at no cost and no obligation; we will come to the clients’ home get to know them and understand about their challenges and needs. We will do a safety check to make sure client’s home is safe and sound.
We do caregiver match because we do not send just anyone into a client’s home. Once we know their circumstances, we will place the most compatible caregiver to help the clients with what they need. Our caregivers become extended members of the family and we ensure that their loved one is placed with a compassionate, attentive caregiver who will provide the services their loved one needs.
What is the most important part of your job on a daily basis?
Building trust with referral sources and clients
What are your keys to success?
Professional quality of services offered; reliability – being available through on-call, and adequate caregivers
What surprises you most about your job?
How much need there is for it.
Tell us something most people wouldn't know about your company.
Our caregivers are certified, thoroughly screened and are our employees, not independent contractors.
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